Return & Refund Policy

At Wild Thread Handmade, every item is thoughtfully handmade, and many products are one-of-a-kind or made in small batches. Because of the time, care, and craftsmanship that goes into each order, I do not accept returns or exchanges due to buyer's remorse, incorrect sizing, color preference, or a change of mind.

Returns & Refunds

Returns and refunds are only offered if:

• You receive the wrong item.
• Your item arrives damaged.
• There is a significant defect caused during the creation of the item.

If you believe there is an issue with your order, please contact me within 7 days of delivery at wildthreadhandmade@gmail.com Include your order number, a description of the issue, and clear photos of the item and packaging. Once I review the information, I will determine the best solution, which may include:

• Sending a replacement item (when possible)
• Repairing the item
• Issuing a full or partial refund
• Sending the correct item if the wrong one was shipped

Custom & Personalized Orders

All custom, personalized, and made-to-order items are final sale.

Because these items are created specifically for you, they cannot be returned, exchanged, or refunded unless I made an error with your order. 

Shipping Issues

Wild Thread Handmade is not responsible for packages that are delayed, lost, damaged by carrier, or marked as delivered by the shipping carrier. If your package appears to be lost, please contact the shipping carrier first. If you need assistance, I'm happy to help you file a claim when possible.

Questions?

My goal is for you to love your purchase. If something isn't right, please reach out as soon as possible, and I'll do my best to make it right whenever the issue is due to an error on my part.